Your health is our top priority.
Whether you are coming for an in-office procedure, surgery or other medical appointment, Northern California Medical Associates practices are carefully following all recommended precautions to protect your health, and the health of caregivers, companions and medical staff.
We are open to care for your health and wellness needs. NCMA practices are able to schedule primary care appointments, emergent & routine procedures, many elective procedures, follow-up visits, pain management, medication management (including refills), consultations, preventive medicine, nutrition/diet counseling and more.
Our practices are cleaned and disinfected rigorously, following Centers for Disease Control and Prevention (CDC) and County of Sonoma Department of Health Services infection prevention guidelines. All in-office procedures are performed in a sterile environment, and our providers and office staff are committed to your health and safety.
To further prevent possible infection, all persons entering our offices are required to:
- Maintain a minimum six-foot distance from one another,
- Sneeze or cough into a cloth or tissue, or if not available, into your elbow,
- Wear facial covering,
- Should not shake hands, and
- Should not engage in any unnecessary physical contact.
Additionally, NCMA employees have been educated on current COVID-19 mitigation practices and protocols. Break rooms, bathrooms and other common areas are disinfected frequently, on a regular schedule. Exam rooms and all contactable surfaces are thoroughly disinfected and cleaned after each visit.
New office entry permission protocols
All patients coming to Northern California Medical Associates offices for procedures or appointments undergo prescreening by phone for COVID-19 symptoms & history. They are again queried upon arrival at our offices. Some NCMA practices also conduct temperature checks. We also require that all employees and other individuals entering our offices be screened for symptoms, for your additional safety and peace of mind.
To best support social distancing, we are limiting the number of persons that enter our offices and maintain six feet or more of personal space inside our waiting areas and work stations. Some personal companions and caregivers may be allowed to accompany patients that need extra support. Check with your NCMA provider before your appointment to determine if we can make that accommodation for you.
Telehealth virtual visits
For patients who prefer a virtual visit and for appointments that do not require an in-office visit, we’ve made telehealth appointments available at most of our practices. NCMA providers can see patients via many different online meeting platforms for primary care, follow-up visits, medication monitoring and other health issues. Visit our telemedicine page to learn more about this new opportunity to get the care you need, safely and securely, from anywhere you are.
We are proud to be able to continue to serve our communities in Sonoma and Mendocino counties. If you have questions or concerns about how to get the healthcare you seek while preventing the spread of coronavirus, talk to your NCMA provider to learn more about the measures we are taking to make you feel comfortable in our clinics.