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Northern California Medical Associates is an equal opportunity employer.
Position title: Chief Operating Officer
Location: Santa Rosa, Calif.
The Chief Operating Officer (COO) is responsible for the smooth and efficient operation of Northern California Medical Associates, Inc. In this capacity, the COO carries responsibility for integrating the strategic plan of the organization with operations. The COO provides management oversight for the development of high quality, cost effective and integrated clinical programs within the practice. The management portfolio held by this leader is notably diverse, with corresponding broad organizational implications and complexity, characterized by substantial scope of responsibility in this respect.
Organizationally, the COO will work collaboratively with the practice leadership to develop and implement well-balanced clinical, academic, and research programs designed to ensure the operational and strategic success of NCMA.
Attention is to be given to systems, program development, quality, fiscal management, compliance and clinical management measures, physician relationships, outreach strategies, work culture enhancement and internal communication and consensus-building. He/she will ensure that NCMA’s disparate resources are focused enterprise-wide on optimally satisfying the health care needs of those we serve.
The COO is expected to act in the absence of the Chief Executive Officer. The COO will exercise management responsibility over the practice ensuring efficient services that are designed to meet the needs of patients, physicians, the public and staff. This will either be done directly, or through delegation of responsibility to the management staff.
Duties and responsibilities
(includes, but is not limited to the following)
- Interface with the corporate office and clinical offices of NCMA, Inc.
- Interface with officers of the Board of Directors and executive staff.
- Appropriately represent the practice at the Board of Directors level.
- Function as an effective liaison and intermediary between local hospitals and the community.
- Develop and foster effective collaboration between clinical departments and leadership to ensure an integrated approach to providing services, and fulfilling the practice’s clinical, research and educational goals and objectives.
- Facilitate the development of clinic services, and display an ability to work effectively within the group’s decision making and organizational structures.
- Ensure integration of business services and operations.
- Oversee major workforce and resource decisions for the practice.
- Where appropriate, represent the medical group to the external market, as well as internally through the application of community relations and marketing activities.
- Develop new business strategies to enhance market share and improve overall performance.
- Work through the management team and medical leadership of the practice, serving as a resource to help reduce costs, enhance revenues, achieve effective utilization and quality goals and objectives, analyze and utilize information to develop and support management decisions.
- Communicate key information to the shareholders of these service areas with respect to managed care, marketplace needs, the competitive environment, cost management, and customer-focused services.
- Expand NCMA’s outreach activities and referral networks to ensure effective partnerships are formed which will facilitate the development of a comprehensive and geographically dispersed integrated health care system.
- Lead and support key committees pertaining to these service areas.
- Maintain patient confidentiality.
- Perform other duties as required or assigned.
Communicates timely and with results. Listens and demonstrates understanding of issue. Asks questions to gain understanding when unclear. Demonstrates follow-through. Offers solution options when available. Follows up on implementation and effectiveness of solutions. Recognizes opportunities for encouragement, coaching and recognition. Creates safety in dialog at all times.
- Leads by example
Puts individual interests aside for the greater good. Maintains enthusiasm and commitment. Serves as positive role model. Maintains healthy work-life balance. Admits mistakes openly. Embraces failure as an opportunity for growth. Demonstrates grace under pressure. Strives for excellence.
- Open to change
Open to conflict and demonstrates perseverance to resolution. Encourages and accepts ideas and input from all levels of the organization. Considers different points of view. Seeks out, accepts, and provides feedback.
Informed of industry and environmental trends and changes. Awareness of competition. Demonstrates measured response to changes. Broad organizational knowledge. Demonstrates initiative in shaping and supporting the organizations mission and vision.
Communicates respectfully and demonstrates empathy through appreciating the perspective of others. Demonstrates the courage to question potentially unethical actions or behaviors in self and others. Is open and honest in all interactions. Fiscally prudent.
The role requires significant leadership skill and ability. The COO will be accountable for the overall success of operations of the clinic. He/she will lead and oversee the development of division operating and strategic plans.
- This position oversees Cardiovascular, Endocrine and Pulmonology Services Director, Regional Operations Director and Human Resources Director.
Education, licensure and/or certifications
- Bachelor’s Degree required.
- Master’s degree preferred.
- Seven years previous experience in healthcare management.
Knowledge, skills and abilities
- Excellent leadership skills.
- Excellent oral and written communication skills.
- Strong organizational skills, attention to detail and time management skills.
- Knowledge of correct English usage, including spelling, grammar and punctuation.
- Proficiency in Microsoft Office Outlook, Word, Excel, PowerPoint.
- Knowledge of state and federal employment laws relating to key areas of responsibility.
- Ability to work independently with little supervision.
- Ability to work in an environment with frequent interruptions and a high volume of activity.
- Ability to recognize, evaluate, and solve problems and correct errors.
- Ability to maintain effective working relationships with other employees, patients, physicians, organizations and the public.
The physical demands described here are representative of those that may need to be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Requires prolonged sitting, some bending, stooping and stretching.
- Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
- Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports.
The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.