Visual Field Technician (Full-time) – Eye Care Institute – Santa Rosa

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*Northern California Medical Associates is an Equal Opportunity Employer


JOB TITLE: Visual Field Technician

GENERAL SUMMARY OF DUTIES: Conduct visual field testing, as ordered by physician, with Humphrey Visual Field Analyzer, and perform additional duties such as confirming appointments and scheduling new-patient referrals in between visual field testing.

SUPERVISION RECEIVED: Reports to Front and Back Office Supervisors and to Office Manager

SUPERVISION EXERCISED: None

TYPICAL PHYSICAL DEMANDS: Requires standing, sitting, walking, bending, and some stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to enter data on a touch-screen, operate a keyboard, photocopier, telephone, calculator, scanner, and other office equipment. Requires ability to position a patient in a chair at the field analyzer satisfactorily so that the patient’s test can produce reliable results. Occasionally requires lifting and carrying items weighing up to 30 pounds. Requires normal visual acuity and hearing.

TYPICAL WORKING CONDITIONS: Work is performed in a medical office environment and involves frequent interaction with patients, in person and on the phone, and with staff. Visual field tests are conducted in a darkened room with the door closed, last approximately 30 minutes, and involve
monitoring patient compliance during that time. Work may require tact, understanding, and kindness to
deal with occasional anxious or upset patients, either in person or on the phone.

KEY RESPONSIBILITIES/DUTIES:

1. Conduct visual field testing, as ordered by physician, with Humphrey Visual Field Analyzer.

2. Prepare visual field machine for operation

3. Accurately enter pertinent patient information into VF Analyzer

4. Review patient chart and carry out physician’s order for specific type of visual field testing

5. Neutralize glasses using a lensometer

6. Perform visual fields, using loose lenses if necessary

7. Print test results (and additional printouts for referring doctors when requested)

8. Room patients appropriately after visual fields

9. Monitor and order all supplies pertaining to Humphrey Visual Field Analyzer

10. Perform quarterly back-up of stored patient information

11. Perform visual acuity assessment if needed

12. Communicate with technicians if patient has rescheduled a VF or failed to show up

13. Confirm office appointments and call no-show patients

14. Print and mail recall letters

15. Schedule new patient referrals

16. Act as back up receptionist when necessary

ESSENTIAL SKILLS AND TRAITS:

1. Commitment to service

2. Professionalism, courtesy, friendliness

3. Ability to master complex and changing processes

4. Adaptability/openness to change

5. Ability to work as part of a team and to work without direct supervision

6. Ability to multi-task and to prioritize

7. Ability to pay attention to detail

8. Ability to benefit from instruction and to learn from errors

9. Basic computer literacy

10. Understand and comply with NCMA’s Notice of Privacy Practices, and adhere to ECI’s Confidentiality Agreement.

EDUCATION:

High school diploma or GED.

EXPERIENCE:

1. Word processing and computer experience.

2. Some experience in a medical or optometric office setting preferred

3. Basic knowledge of medical terminology.

CERTIFICATE/LICENSE:

None

ALTERNATE TO MINIMUM QUALIFICATIONS:

Additional appropriate education may be substituted for medical or optometric office experience.


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