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*Northern California Medical Associates is an Equal Opportunity Employer
JOB TITLE: Surgery Scheduler
GENERAL SUMMARY OF DUTIES: Makes and schedules patient surgery appointments in an efficient and timely manner.
SUPERVISION RECEIVED: Reports directly to Office Manager or Regional Manager.
SUPERVISION EXERCISED: None
TYPICAL PHYSICAL DEMANDS: Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Requires lifting papers or boxes up to 50 pounds occasionally. Requires dexterity to type 60 wpm.
TYPICAL WORKING CONDITIONS: Work is performed in an office environment. Involves frequent contact with doctors and staff. Contact may involve dealing with angry or upset people. Contact involves speaking with insurance companies daily. Must be able to multi-task under stressful conditions.
EXAMPLES OF DUTIES: (This list may not include all of the duties assigned.)
1. Books, coordinates and reschedules patient surgery, pre-op and post-op appointments. Relays necessary messages to doctors and staff.
2. Schedules patients in a prompt, pleasant, and helpful manner. Verifies necessary logistical information in the medical record.
3. Obtains insurance benefit information and prior authorization as needed. Ensures payor is contracted and in-network with doctor’s office and facility.
4. Maintain good rapport with ancillary facilities and staff.
5. Maintains and updates current information on physicians’ schedules.
6. Answers telephone, screens calls, takes messages and provides information.
7. Schedules surgeries and admissions as requested.
8. Answers questions regarding patient appointments and testing.
9. Attends meetings as required.
10. Performs related work as required.
Knowledge, Skills and Abilities:
Knowledge of business office procedures. Knowledge of grammar, spelling and punctuation to type patient information. Skill in operating a computer and photocopy machine. Skill in answering the telephone in a pleasant and helpful manner. Ability to speak clearly and concisely. Ability to read, understand and follow oral and written instructions. Ability to sort and file materials correctly by alphabetic or numeric systems. Ability to establish and maintain effective working relationships with patients, employees and the public.
Education: High school diploma or GED.
1. One year work experience, preferably in a medical office setting, and performing the duties of surgery scheduling.
2. Must be detail oriented
3. Knowledge of CPT and ICD-9 required.
4. Knowledge of medical terminology required.
5. Microsoft Word and computer experience required.
Certification/License: Medical Assistant Administrative or Clinical training, preferred.
Alternate to Minimum Qualifications:
Additional appropriate education may be substituted for one year of work experience.