Ophthalmic Technician (Full Time-M-F) Eye Care Institute

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*Northern California Medical Associates is an Equal Opportunity Employer


JOB TITLE: Ophthalmic Technician

GENERAL SUMMARY OF DUTIES: As delegated by the doctors, and in a professional, courteous, and efficient manner, perform data collection, diagnostic testing, documentation, and patient education functions; assist in laser and minor surgical procedures; monitor/maintain exam room, surgery room, and diagnostic instrument supplies; perform prescription refills, return patient calls, and reschedule exams per protocols; contribute to smooth patient flow through communication with doctors, technicians, and front desk staff.

SUPERVISION RECEIVED: Regional Back Office Supervisor

SUPERVISION EXERCISED: None

TYPICAL PHYSICAL DEMANDS: Requires prolonged sitting, some bending, stooping, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, scanner, and other office equipment. Requires normal range of hearing and eyesight to communicate with patients and coworkers and enter correct information in appropriate fields in software programs. Requires occasional lifting of boxes of forms and office and medical supplies; up to 50 pounds occasionally.

TYPICAL WORKING CONDITIONS: Work is performed in a medical office environment and involves frequent interaction with patients and staff, in person and on the phone. Work may be fast paced, involve multitasking, and may be stressful at times. Work may require tact, understanding, and kindness to deal with occasional anxious or upset patients.

KEY RESPONSIBILITIES/DUTIES

Understand and comply with NCMA’s Notice of Privacy Practices, and adhere to NCMA’s Confidentiality Agreement.

A. Perform accurate and consistent documentation and measurement tasks, to include:

1. Patient history (chief complaint; history of present illness; past ocular, general medical, family, and social history; and history of allergies and medications)
2. Visual acuity
3. Confrontation visual field
4. Stereo testing
5. Evaluation of motility
6. Pupillary function
7. Color plates
8. Lensometry
9. Refractometry
10. Retinoscopy
11. Applanation tonometry
12. Dilation of pupils
13. Optical Coherence Tomography (OCT)
14. Pachymetry
15. Corneal topography
16. IOL Master and A-scan
17. Fundus photography
18. Other tasks specific to doctors’ delegation related to new technologies
19. Assist doctor as an exam scribe
20. Assist in patient education per doctor direction
21. Assist with laser procedures
22. Assist with minor surgical procedures, maintaining practice standards of sterile technique and infection control, and sterilize instruments
23. Contribute to smooth, efficient patient flow and use of rooms through communication with doctors, technicians, and reception staff
24. Monitor diagnostic equipment supplies (bulbs, batteries, ink, toner, paper, etc.), troubleshoot instruments as necessary, and keep them clean
25. Maintain exam room supplies per protocol
26. Monitor exam rooms, dilating room, and hallways for cleanliness
27. Process prescription refills according to protocols
28. Return patient calls per doctor directions
29. Serve as a resource for reception staff triage questions
30. Assist in procuring referrals and authorizations as necessary

B. Perform operational tasks, to include:

1. Maintain schedule and templates in practice management system
2. Monitor/maintain surgery room equipment and supplies
3. Order medical and diagnostic and surgical instrument supplies
4. Order equipment, and schedule equipment maintenance and repairs
5. Order patient information materials
6. Maintain the corneal transplant list and coordinate with surgery scheduler, eye banks, and 4th Street Laser and Surgery Center
7. Perform diagnostic instrument archival functions per manufacturer protocols
8. Perform other duties as assigned

C. May assist in the contact lens practice, to include:

1. Process contact lens ordering, returns, credit tracking
2. Address contact lens related phone calls and questions
3. Order contact lens solutions, trial lenses, and trials
4. Stock exam rooms and patient bathrooms with contact lens cases and unexpired lens solutions
5. Verify specifications for incoming RGP lenses and polish edges
6. Maintain contact lens chart and billing flow
7. Supply contact lens patients with solutions and information
8. Confirm and perform contact lens dispensing/trainings
9. Perform visual field tests
10. Reschedule patients as necessary
11. Other duties as necessary within the office environment

PERFORMANCE REQUIREMENTS:

Knowledge, Skills and Abilities:

1. Commitment to service
2. Professionalism, courtesy, efficiency
3. Ability to master complex and changing processes
4. Adaptability/openness to change
5. Ability to work as part of a team and to work without direct supervision
6. Ability to multi-task and to prioritize
7. Ability to pay attention to detail
8. Ability to benefit from instruction and to learn from errors
9. Basic computer literacy
10. Understand and comply with NCMA’s Notice of Privacy Practices, and adhere to NCMA’s Confidentiality Agreement.
11. Strong communication and interpersonal skills
12. Flexibility/openness to change
13. Understanding of ophthalmic terminology

EDUCATION/TRAINING

1. High school diploma essential, some college preferred
2. Successful completion of Allergan Access eLearn first eight modules preferred
3. Successful completion of AAO Ophthalmic Medical Assisting home study course preferred

Experience:

Experience in an ophthalmic practice preferred

Certificate/License:

1. Strongly recommended: JCAHPO Certified Ophthalmic Assistant (COA) status
2. Strongly recommended: JCAHPO Certified Ophthalmic Technician (COT) status


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