Office Clerk/Billing Support-Full-Time (M-F)-Administration/Billing Department

    Applying For A Job?

    Please use the button links below to complete a job specific application and submit your resume. Please include the title of the job to which you are applying in your application in order to be considered for each position.


    *Northern California Medical Associates is an Equal Opportunity Employer


    This is a combination position of both Office Clerk and Billing Support. Applicants are required to meet the requirements of both positions to be considered for the position.

    Office Clerk

    JOB TITLE: Office Clerk

    LOCATION: Santa Rosa, CA

    GENERAL SUMMARY OF DUTIES: Performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing clerical and customer assistance, running errands, data processing, ordering supplies, scanning, filing, and record-keeping.

    TYPICAL PHYSICAL DEMANDS: Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Requires lifting papers or boxes up to 50 pounds occasionally. Requires dexterity to type 60 wpm.

    TYPICAL WORKING CONDITIONS: Work is performed in an office environment. Involves frequent contact with staff at times. Work may be stressful at times. A high level of professionalism must be maintained in this role.

    EXAMPLES OF DUTIES: (This list may not include all of the duties assigned.)

    1. Develops and maintains office forms and procedures, and assists with administrative tasks.

    2. Answers central telephone system and directs calls accordingly. Receives the public and answers questions, in person and by telephone; responds to inquiries from employees and others and refers, when necessary, to the appropriate person, or department.

    3. Operates office machines as required.

    4. Prepares outgoing mail; sorts and distributes incoming mail.

    5. Duplicates and distributes materials.

    6. Composes, types, and edits correspondence, reports, memoranda and other material.

    7. Coordinates meetings through Outlook for Administrative staff.

    8. Coordinates, sets up and cleans up for various meetings and events.

    9. Maintains office supply inventory.

    10. Drives and runs errands on a regular basis.

    11. Performs other duties as assigned.

    PERFORMANCE REQUIREMENTS:

    Knowledge, Skills and Abilities:

    Knowledge of business office procedures. Knowledge of grammar, spelling, and punctuation to produce correspondence. Skill in operating a computer and copy machine. Skill in greeting customers and answering the telephone in a pleasant and helpful manner. Ability to speak clearly and concisely. Ability to read, understand and follow oral and written instructions. Ability to sort and file materials correctly by alphabetic or numeric systems. Ability to establish and maintain effective working relationships with employees and the public. Ability to multi-task and stop projects to help and assist guests, office staff, and NCMA Physician’s and employees.

    Education: High school diploma or GED.

    Experience:

    1. One year work experience required, preferably in an administrative office setting.

    2. Proficient in Microsoft Office – Outlook, Word, Excel.

    Certificate/License: Must have valid driver’s license and car insurance.

    Billing Support

    JOB TITLE: Billing Support

    GENERAL SUMMARY OF DUTIES: Performs general support services to the billing staff/department.

    TYPICAL PHYSICAL DEMANDS: Requires prolonged sitting, some bending stretching and occasional lifting of up to 25 pounds. Working in an office environment working under stress and use of telephone required. Requires manual dexterity to operate keyboard, calculator and copy machine and other office equipment. Requires eyesight correctable to 20/20 to read numbers, letters, and computer monitor. Requires hearing within normal range for telephone use.

    TYPICAL WORKING CONDITIONS: Work is performed in an office environment. Involves frequent contact with staff at times. Work may be stressful at times. Contact may involve dealing with angry or upset people.

    EXAMPLES OF DUTIES: (This list may not include all of the duties assigned.)

    1. Print and process claims for all AR’s (SRHN, KOS, BAILEY, NCMA). Sort primary from secondary. Remove Partnershop/Medical/Nordian and give to reps. Remove Worker’s Comp. and bill with notes when batches become available, make duplicate copies and give to reps. Mail all Primary claims. Research all 2nd’s for EOB’s, print and attach to claim and mail. Print denial/deductibles and distribute to reps from Medicare batches. Print and investigate all “to bill’s” in Medicare batches and bill with attached seconds.

    2. Process all bad address returns in system and forward to the offices.

    3. Process and update RCM report.

    4. Return all checks to patients along with letter and update with a note in the system.

    5. Scan and input in system all charge batches for all AR’s.

    6. Distribute inter-office envelopes, and process all mail.

    7. Maintain all charge batches, adjustment batches and Worker’s comp. files by filing and purging when necessary.

    8. Maintain all office equipment. Call for repair or maintenance as required.

    9. Maintain and order office supplies as needed.

    10. Back up on phones and eligibility as needed.

    PERFORMANCE REQUIREMENTS:

    Knowledge, Skills and Abilities: Knowledge of medical billing and collection practices including insurance company payment policies and fee schedules. Knowledge of CPT, ICD-9, and HCPCS coding and HIPAA guidelines helpful. Knowledge of Microsoft Work and Excel required.

    Skill in using computer, adding machine, and other office equipment. Ability to examine documents for accuracy and completeness. Ability to read, understand, and follow verbal and written instructions. Ability to establish and maintain effective working relationships with patients, employees and the public. Ability to communicate clearly both written and verbal. Skill in answering the telephone in a pleasant and helpful manner.

    Education: High school diploma or GED.


    Back to All Career Opportunities