Front Office Combination/Switchboard Operator – Full-Time – Foutaingrove Cardiology

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*Northern California Medical Associates is an Equal Opportunity Employer


Position Title: Front Office Combination / Switchboard Operator
Clinic: Fountaingrove Cardiology
Location: Santa Rosa, CA
Schedule: Full-Time, Monday – Friday, 8:30am – 5:30pm

 

SUMMARY: Provides a variety of secretarial duties to physicians and other members of the clinic. Operates clinic switchboard, provides routine information and directs calls to appropriate area.

DUTIES AND RESPONSIBILITIES (includes, but is not limited to the following):

Front Office Combination
• Performs secretarial/clerical duties including medical transcription, composition and dictation in a medical group.
• Answers telephones, screens calls, takes messages and provides information.
• Provides support services to patients and medical staff.
• Books, coordinates and reschedules patient appointments. Relays necessary messages to staff.
• Greets and registers patients. Verifies necessary information and records in the medical records.
• Answers questions regarding patient appointments and testing.
• Assembles patient’s charts for the next day’s visits. Updates profiles on all patients.
• Maintains appointment books for patients, meetings, travel, etc. Arranges meetings.
• Maintains files. Assists in establishing office systems.
• Orders office supplies. Assists in the care and maintenance of office equipment.
• Oversees waiting area, coordinates patient movement, and reports problems of irregularities.

Switchboard Operator
• Routes all calls to appropriate departments.
• Responds to emergency calls according to established procedures.
• Communicates general clinic information.
• Uses paging system according to procedure.
• Maintains appropriate logs and records.
• Updates telephone directory.
• Notifies answering service of physician(s) on call.
• Assists in care and maintenance of department equipment and supplies.

EDUCATION, LICENSURE AND/OR CERTIFICATIONS:

Front Office Combination
• High school diploma or GED
• Must be a California Certified Medical Assistant – Administrative (CCMA – A). If state certification is not present at time of hire it must be done within the first year of employment. The only exception is when an employee has a CCMA – C or higher level certification.

Switchboard Operator
• High school diploma or GED.

EXPERIENCE

Front Office Combination
• Two years’ experience in a medical office preferred.
• Knowledge of medical terminology.
• Familiarity with dictation recorder.
• Word processing and computer experience.

Switchboard Operator
• Six months switchboard experience, preferably in a clinic setting.
• Knowledge of medical terminology preferred.

KNOWLEDGE, SKILLS AND ABILITIES:

Front Office Combination
• Knowledge of medical office procedures.
• Knowledge of grammar, spelling and punctuation to type from draft copy, review and edit reports and correspondence.
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures and make any changes accurately.
• Skill in operating a computer, Dictaphone and copy machine.
• Ability to multi-task, handle high volume phone calls, and work in a fast-paced environment.
• Ability to read, understand and follow oral and written instructions.
• Ability to speak clearly and concisely.

Switchboard Operator
• Ability to speak clearly and concisely.
• Ability to establish and maintain effective working relationships with patients, employees and the public

PHYSICAL DEMANDS: The physical demands described here are representative of those that may need to be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Front Office Combination
• Requires prolonged sitting, some bending, stooping and stretching.
• Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
• Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports.
• Requires lifting papers or boxes up to 50 pounds occasionally.
• Requires dexterity to type 60 wpm.
Switchboard Operator
• Requires prolonged sitting, some bending, stooping and stretching.
• Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
• Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports.
• Requires lifting papers or boxes up to 50 pounds occasionally.
• Requires dexterity to type 60 wpm.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Front Office Combination
• Work is performed in an office environment and involves frequent contact with patients and staff.

Switchboard Operator
• Work is performed in an office environment and involves frequent contact with staff at times.

Supervisory
• This position has no direct supervisory responsibilities.