Front Office Combination – Full-Time – Petaluma Family Medicine

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    *Northern California Medical Associates is an Equal Opportunity Employer

    Position Title: Front Office Combination
    Reports To: Office Manager/Supervisor or Regional Operations Manager
    FLSA Status: Non-Exempt
    Location: Petaluma Family Medicine
    Schedule: Full – Time, Monday – Friday 8:45am – 5:45pm

    Summary: Provides a variety of secretarial duties to physicians and other members of the clinic.

    Duties and Responsibilities (includes, but is not limited to the following):
    • Performs secretarial/clerical duties including medical transcription, composition and dictation in a medical group.
    • Answers telephones, screens calls, takes messages and provides information.
    • Provides support services to patients and medical staff. Schedules appointments and admissions as requested.
    • Maintains appointment books for patients, meetings, travel, etc. Arranges meetings.
    • Prepares charts and timetables. Assists with preparation of agendas, materials, notes, etc.
    • Maintains files and assists in establishing office systems.
    • Orders office supplies. Assists in the care and maintenance of office equipment.
    • Books, coordinates and reschedules patient appointments. Relays necessary messages to staff.
    • Answers questions regarding patient appointments and testing.
    • Greets and registers patients in a prompt, pleasant and helpful manner. Verifies necessary information and records in the medical records.
    • Assembles patient’s charts for the next day’s visits. Updates profiles on all patients.
    • Oversees waiting area, coordinates patient movement, and reports problems of irregularities.

    • This position has no direct supervisory responsibilities.

    Education, Licensure and/or Certifications
    • High school diploma or GED
    • Must be a California Certified Medical Assistant – Administrative (CCMA – A). If state certification is not present at time of hire it must be done within the first 90 days of employment. The only exception is when an employee has a higher level certification

    • Two years’ experience in a medical office preferred.
    • Knowledge of medical terminology.
    • Typing ability of 60 wpm. Familiarity with dictation recorder.
    • Word processing and computer experience.

    Knowledge, Skills and Abilities
    • Knowledge of medical office procedures.
    • Knowledge of grammar, spelling and punctuation to type from draft copy, review and edit reports and correspondence.
    • Skill in operating a computer, Dictaphone and copy machine.
    • Ability to multi-task, handle high volume phone calls, and work in a fast-paced environment.
    • Ability to read, understand and follow oral and written instructions.
    • Ability to speak clearly and concisely.
    • Ability to establish and maintain effective working relationships with patients, employees and the public.

    Physical Demands: The physical demands described here are representative of those that may need to be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Requires prolonged sitting, some bending, stooping and stretching.
    • Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
    • Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports.
    • Requires lifting papers or boxes up to 50 pounds occasionally.
    • Requires dexterity to type 60 wpm.

    Work Environment: The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Work is performed in an office environment and involves frequent contact with staff and, at times, may involve dealing with angry or upset people.

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