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*Northern California Medical Associates is an Equal Opportunity Employer
JOB TITLE: Clinical Support Services Manager
GENERAL SUMMARY OF DUTIES: Provides management and administrative oversight of the medical assistants and communications department.
SUPERVISION RECEIVED: Reports directly to the Director of Cardiovascular Services.
SUPERVISION EXERCISED: Exercises general supervision over medical assistants and Communications Supervisor.
TYPICAL PHYSICAL DEMANDS: Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination. Involves standing and walking. Occasionally lifts and carries items weighing up to 100 pounds. Requires normal visual acuity and hearing. Requires exposure to bodily fluids.
TYPICAL WORKING CONDITIONS: Frequent exposure to communicable diseases, toxic substances, and ionizing radiation, medicinal preparations and other conditions common to a clinic environment.
FUNCTIONAL DUTIES: (This list may not include all of the duties assigned.)
Knowledge, skills, and abilities: Knowledge of management and nursing organization in theory to supervise the operation of the nursing department. Knowledge of the principles and practices of employee development to train, delegate and mentor staff. Knowledge of medical safety practices and standard requirements to evaluate existing standards and implement new procedures. Knowledge of the principles, methods and techniques of the scope of a Medical Assistant. Skill in anticipating and reacting calmly to emergency situations. Skill in identifying problems and researching and recommending resolutions. Skill in preparing records, writing reports, and responding to correspondence. Skill in developing and maintaining department quality assurance. Skill in exercising a high degree of initiative, judgment, discretion and decision-making. Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public. Ability to establish quality standards. Ability to plan, prioritize, organize and direct the work of others. Ability to communicate clearly.
Education: Graduate of an accredited Certified Medical Assistant program.
Experience: Three years professional medical assistant experience including at least one year of supervisory experience.
Certificate/License: Possession of a State Certified Medical Assistant license.
ALTERNATE TO MINIMUM QUALIFICATION: None.